ORDER PROCESSINGWe're eager for our products to bring magic to your home, and do our best to fulfill orders as quickly as possible.
Products marked as "Ready to ship"are typically processed within 5 business days. Products marked as "Ships in 2 weeks" are typically processed within 10 business days. If your order contains both "Ready to ship" and "Ships in 2 weeks" items, we will ship the entire order together.
Have a question about when your order will ship? Email us at firstname.lastname@example.org.
ORDER CHANGESSometimes things change—we get it! If you need to make a change to your order, update your shipping address, etc, please reach out. We'll do everything we can to make sure you're delighted and have a pleasant experience with us. You can reach us at email@example.com.
Due to the handmade and one of a kind nature of the work, all sales are final. We don’t accept returns or exchanges. Because our products are handmade, some variations will occur between each piece but we do our best to match the measurements and images shown on our website. We recommend reading the dimensions and descriptions listed on our website carefully before ordering.
Your satisfaction with your order and experience is very important to us, so please don’t hesitate to contact us with any questions or concerns and we will try to find a suitable solution.
In special circumstances, if your request for return is accepted, you will be responsible for the cost of shipping both ways along with a 20% restocking fee. We will only accept unused pieces in the original packaging and the buyer will be responsible for the product to arrive undamaged during transport. Please contact us at firstname.lastname@example.org within 5 business days of receiving your order.
We offer FREE worldwide shipping!
All orders will be shipped with UPS Ground and typically have a 2-5 business days transit times from the date of order process.
An email with your tracking information will be sent once your order has been shipped.
Depending on your country or state, additional customs fees or taxes may apply, We are not responsible for any duties, customs charges or (import) taxes.
Oversized artworks and packages with dimensions above 72 inches length are not eligible for free shipping.
Reminder: international orders are final. Any order that ships over an ocean or border (Alaska, Hawaii, APO and FPO addresses) is considered international and is final sale.
In the unlikely event that you receive a damaged item an exchange or refund is possible. We are happy to offer store credit for the value of the item. Please contact me immediately with clear images of both the item as well as the packaging, plus a description of the damage. All damages must be reported within 48 hours of receiving your order.
Color variation will not be considered an acceptable reason for a refund or exchange. I take great care to accurately describe my work and slight color variations may occur due to differences in monitor settings.
If a package is returned to us because the buyer provided the wrong address, has not claimed a package after the delivery attempt or refused to pay custom duties, a refund will not be issued. The buyer must (re)pay the shipping costs and customs duty/tax (if applicable) before the item can be shipped again.
If your package gets lost in transit we will do everything we possibly can to assist you. Please contact us at email@example.com with your order number.