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FAQs

EXCHANGES/REFUNDS POLICY

Due to the handmade and artisan nature of the work, all sales are final. Please make sure to read product descriptions, dimensions and shipping policies carefully before completing your purchase.

Customer satisfaction is of the utmost importance for us, so please do not hesitate to contact me with any questions or concerns you may have. I will gladly work with you to find a suitable solution for all parties.

DEFECTS AND LOST ITEMS

In the unlikely event that you receive a broken or damaged wall hanging, an exchange or refund may be due to you. Please contact us within 2 days of receiving your purchase with clear images of both the item as well as the packaging and a detailed description of the damage. Before a refund is possible, the defective product must be returned to the shipper in its original condition and packaging. 

Color variation will not be considered an acceptable reason for a refund or exchange. Great care is taken to accurately describing the design and the slight color variations that may occur due to differences in smart phone screen or computer monitor settings.

WHEN CAN I EXPECT TO RECEIVE MY ARTWORK?

All my work is handmade-to-order, so lead time differs as per design and size. Processing times can be found in all product listing descriptions. You will receive a tracking number once your order has shipped. 

MADE TO ORDER AND CUSTOM ORDERS

Inquiries on custom, one-of-a-kind pieces, or customization of my existing designs are always welcome. Custom orders have a three to eight week turnaround time (depending upon the project) once the deposit has been received and details regarding your request have been finalized. 

Images of custom pieces will be provided prior to shipment; once approval is given, no changes may be made to the item(s) and the order is considered complete and would be shipped thereafter.

If you require any customization or if you are looking for a unique, one-of-a-kind art piece, please feel free to contact me at hello@yashidesigns.com or fill in the form here with all request information. Make sure to be specific with your requirements in terms of color, design preferences and required dimensions.

DO YOU OFFER A DESIGNER/TRADE DISCOUNT OR WHOLESALE?

DESIGNERS

Yes! If you are a designer, please send your credentials to hello@yashidesigns.com to get your personal discount code.

We offer a 15% Trade Discount to partners within our Designer and Art consultant trade program. Learn more about this program here.

WHOLESALE

I offer wholesale pricing on some of my bestselling wall art! Please contact me directly for specific details if you are interested in placing an order.

HOW DO I TAKE CARE OF FIBER ART?

After receiving your fiber artwork, please unpack it as soon as possible. Carefully unpack and hang / mount your piece on your chosen spot. During transport, your wall hanging can sometimes get a bit wrinkled; after hanging the piece, carefully comb the fringes with your fingers, keeping in mind that gravity will eventually straighten itself out.

MOUNTING

All Yashi Designs pieces are ready to mount and a rope hanger or mounting hardware is provided or attached for easy set-up. Hang your Fiber art with one or two nails in your desired spot and check that it is level. 

CLEANING

Fiber art pieces should be spot cleaned only. Use a soft feather duster to clean away dirt and dust regularly, and a lint roller occasionally, being careful not to disrupt the weaves and knots of the fibers.

Product specific instructions will be provided with every package.

Please be sure to follow these instructions to ensure a long lifespan for your wall hanging.

NOTE

Keep wall hanging out of reach of small children and pets. It is exclusively for decorative purposes only and is not intended to act as a toy.

Never tug on the fibers or tassels. 

Keep away from direct sunlight.

MATERIALS USED

I use 100% ethically sourced, high quality cotton rope and Oak, Birch, Walnut, and Red oak wood as necessary for each project. Various sheep wool yarns and rovings, natural plant- based yarns like jute, raffia, or hemp are used in the weaving itself.

DO YOU OFFER PATTERNS OR TUTORIALS?

Currently neither patterns nor tutorials are available at this time. 

SHIPPING

Shipping times may vary by product, so please refer to the item details for more specific details.
All items will be shipped with a tracking number.
Domestic shipping times will be around 2-10 working days, depending on the destination.

Each item will be packaged as safely as possible to ensure a safe arrival. I try to recycle as much as possible so if you do not receive a pristine, brand-new box, you can rest assured that it does not reflect the condition of the item inside. 

CUSTOMS & IMPORT TAXES

Buyers are responsible for any customs and/or import taxes that may apply. Yashi Designs is not responsible for delays due to customs.