Shipping policy

ORDER PROCESSING

We're eager for our products to bring magic to your home, and do our best to fulfill orders as quickly as possible.
Products marked as "Ready to ship"are typically processed within 5 business days. Products marked as "Ships in 2 weeks" are typically processed within 10 business days. If your order contains both "Ready to ship" and "Ships in 2 weeks" items, we will ship the entire order together. 
Have a question about when your order will ship? Email us at hello@yashidesigns.com. 

ORDER CHANGES

Sometimes things change—we get it! If you need to make a change to your order, update your shipping address, etc, please reach out. We'll do everything we can to make sure you're delighted and have a pleasant experience with us. You can reach us at hello@yashidesigns.com.

SHIPPING

  • We offer FREE worldwide shipping! Free domestic with no order minimum and $200 MOV for international orders.

  • All orders will be shipped with UPS Ground and typically have a 2-5 business days transit times from the date of order process. 

  • An email with your tracking information will be sent once your order has been shipped.

  • Depending on your country or state, additional customs fees or taxes may apply, We are not responsible for any duties, customs charges or (import) taxes.

  • Oversized artworks and packages with dimensions above 72 inches length are not eligible for free shipping.

  • Reminder: international orders are final. Any order that ships over an ocean or border (Alaska, Hawaii, APO and FPO addresses) is considered international and is final sale.

  • For a package requiring a signature, if you are not available to sign for the package, your artwork will be held at the closest USPS or UPS or FedEx location. It is your responsibility as the buyer to claim your package at the appropriate store location before it is returned to the shipper. If you want to have your package held at the nearest UPS/FedEx service location, please contact USPS or UPS or FedEx and refer to the tracking number.


DAMAGED PACKAGES

In the unlikely event that you receive a damaged item an exchange or refund is possible. We are happy to offer store credit for the value of the item. Please contact me immediately with clear images of both the item as well as the packaging, plus a description of the damage. All damages must be reported within 48 hours of receiving your order.

Color variation will not be considered an acceptable reason for a refund or exchange. I take great care to accurately describe my work and slight color variations may occur due to differences in monitor settings.

RETURNED PACKAGES
If a package is returned to us because the buyer provided the wrong address, has not claimed a package after the delivery attempt or refused to pay custom duties, a refund will not be issued. The buyer must (re)pay the shipping costs and customs duty/tax (if applicable) before the item can be shipped again.

LOST PACKAGES
If your package gets lost in transit we will do everything we possibly can to assist you. Please contact us at hello@yashidesigns.com with your order number.